Table of Contents – ICICI Bank Relationship Manager (Phone Banking) 2026
ICICI Bank Relationship Manager – Phone Banking Recruitment 2026 – Multiple Cities – Apply Now
ICICI Bank is hiring Relationship Manager – Phone Banking (Entry to Managerial Level) across multiple cities: Bhubaneswar, Hyderabad, Jaipur, Chennai, Thane, Guwahati, Indore. Role involves delivering personalized banking solutions over phone, query resolution, cross-selling products, and maintaining high NPS with Customer 360° approach. Experience: 3–6 years in relationship management / customer service. Qualification: MBA / Engineers / Graduates. Rotational shifts. Excellent communication & sales orientation required. Join ICICI Bank – serve customers with a human touch while driving revenue. Apply now!
ICICI Bank Relationship Manager (Phone Banking) 2026 – Quick Summary
| Company | ICICI Bank |
| Job Category | Private Sector / Banking Jobs |
| Role Level | Entry to Managerial |
| Experience | 3–6 Years |
| Locations | Bhubaneswar, Hyderabad, Jaipur, Chennai, Thane, Guwahati, Indore |
| Work Type | Full Time – Rotational Shifts |
| Apply Via | ICICI Bank Careers Portal |
Job Description & Key Responsibilities
Overview
Deliver 360° banking solutions over phone channel. Resolve queries, offer personalized products, cross-sell banking & investment solutions, maintain high NPS, and ensure Fair to Customer & Fair to Bank philosophy.
Key Responsibilities
- Handle and resolve customer queries/complaints over phone channel
- Understand customer profile, needs, demographics & portfolio
- Provide customized banking & investment solutions
- Cross-sell relevant products & services
- Drive revenue while keeping NPS & customer satisfaction at core
- Collaborate with other teams for complete customer servicing
- Adhere to compliance, information security & quality norms
Eligibility Criteria & Required Skills
| Criteria | Details |
|---|---|
| Educational Qualification | MBA / Engineers / Graduates with relevant experience |
| Experience | 3–6 years in relationship management / customer service / sales (across industries) |
| Key Skills | Excellent oral & written communication |
| Strong customer service orientation | |
| Ability to understand & fulfill customer needs | |
| Team collaboration & proactive problem-solving | |
| Other Requirements | Open to rotational shifts |
| Strong execution & initiative-taking ability |
Locations, Experience & Salary
- Locations: Bhubaneswar, Hyderabad, Jaipur, Chennai, Thane, Guwahati, Indore
- Experience Required: 3–6 Years
- CTC / Salary: Competitive (details shared during process – industry standard for RM – Phone Banking)
- Shift: Rotational (24/7 channel support)
How to Apply – ICICI Bank Relationship Manager (Phone Banking) 2026
- Visit ICICI Bank Careers portal
- Search for “Relationship Manager – Phone Banking” or relevant keyword
- Click “Apply Now” → Register / Login → Fill application & upload resume
- Complete profile & submit
- Shortlisted candidates will be contacted
Important Links
Career Opportunities & Preparation Tips – ICICI Relationship Manager (Phone Banking) 2026
Why Join ICICI Bank Phone Banking?
- Work in India’s leading private bank – strong brand & growth
- Opportunity to handle Customer 360° banking over phone channel
- Cross-sell banking & investment products – high revenue exposure
- Multiple city locations – choose your preferred one
- Clear career progression in retail banking / relationship management
- Attractive incentives & performance-based rewards
How to Prepare & Crack ICICI Phone Banking RM Hiring 2026
- Highlight 3–6 years customer service / sales experience – call center / banking preferred
- Practice communication skills – clear English (oral & written)
- Learn banking products – savings, loans, investments, insurance
- Prepare behavioral questions – handling irate customers, cross-selling examples, NPS focus
- Showcase multitasking & empathy – key for phone banking
- Be ready for rotational shifts – mention flexibility
Pro Tip 2026: ICICI Phone Banking RM role is sales + service driven – strong communication + proven cross-selling + customer empathy = high selection chance. Many RMs grow fast into branch / premium RM roles.
ICICI Relationship Manager (Phone Banking) FAQ 2026
Q: What is the experience required for ICICI Phone Banking RM?
A: 3–6 years in relationship management / customer service
Q: Which cities are hiring?
A: Bhubaneswar, Hyderabad, Jaipur, Chennai, Thane, Guwahati, Indore
Q: Is it rotational shift?
A: Yes – 24/7 phone banking channel
Q: Qualification needed?
A: MBA / Engineers / Graduates with relevant experience
Q: Key focus of the role?
A: Query resolution + cross-selling + high NPS
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